Maintenance requests

Something broken, leaking or not working? Call (314) 325-8099 or send a message through the contact form with your address, unit and a description of the problem. Photographs help.

Emergencies — no heat in winter, no water, a burst pipe, a gas smell or anything unsafe — call rather than email, at any hour. If you smell gas, leave the building first and call Spire at 800-887-4173, then call us.

Paying rent

Rent is due on the first of the month. We’ll go through the payment methods available to you when you sign your lease, and confirm them in writing so there’s no ambiguity.

If you’re going to be late, tell us early. A conversation before the first is always easier than one after the fifth.

Utilities

Which utilities you pay depends on the unit and is set out in your lease. In most of our apartments the tenant covers gas and electric; lawn care and trash are typically handled by the owner. Your lease is the authority — check it first.

Moving out

Give us written notice in line with your lease — usually 30 or 60 days. We’ll arrange a walk-through, and your deposit is returned per Missouri law once we’ve settled any damage beyond ordinary wear and tear.